Order process

Order realization.
The order is being realized since we receive the payment for it. If the chosen products are in stock, we usually send the parcel within 3 working days (except orders when Polish Mail Service is chosen - we dispatch those orders once a week, usually at the end of it). If not, the time of realization may extend up to 30 working days because we have to produce the products. In some special cases (like products made for personal measurements or those with modifications for customer's request), the production process may take more time. In such situations, you will be informed by phone or email.

Changes and modifications.
Any order modifications and changes are possible before we start the realization process. If you wish to change something in your order, please contact us as quick as possible by phone or email. All the details are presented in our Terms and Conditions at this website.

Shipment and delivery time.
We inform you by email that we send your order. Email information includes the parcel number that you may use to track your goods. The approximate times of delivery can be found in the tables below.

 

Approximately time of delivery:

Dispatch service European countries Outside Europe
Economical parcel by “Poczta Polska” 15 working days up to 2 months
Priority parcel by “Poczta Polska” 7 working days 10-15 working days
Courier Service 5 working days 5-7 working days

Other countries: depends on country.

 

 

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